Important: All evidence should be uploaded to our system (pictures and videos).
Evidence on other websites will not be accepted.
If you can not upload the evidence - please let us know.
Complaints from buyer Judgement from AE Invalid Reason Proof Guide
Does not work properly Valid - -
Solutions:
Option 1: No return partial refund 107.28 PLN
Option 2: Return goods full refund 178.80 PLN ( Seller pays the returning shipping fee)
Response time: 3 days
Note: If you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement. If you fail to choose or reach an agreement with seller within the response time, option 1 will be executed
Thank you in advance for your understanding and great cooperation.
Best regards,
AliExpress Case Management Team
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