Mam podobny przypadek. Laptop zamówiony 10.10.2017. Przeciągają wysyłkę. Ich odpowiedź poniżej. Do dzisiaj satus wysyłki widnieje jako Processing
"In this case we can offer you 3 options:
Option 1: Wait a little longer.
We expect to ship the item within one week. Once we ship it we will send you an email with the delivery information.
Option 2: Exchange for another item of your choice.
We have many great products to choose from and are confident you will be able to find a replacement. Please send us the link of the product you would like to choose instead and we will update your order for you.
If there is any price difference with the original item, we will either refund it to you on your Wallet as store credit or send you an invoice to cover the difference.
To ensure you will receive your goods as soon as possible, we recommend you choose a product that ships out on today's date.
Option 3: Cancel and refund.