przez spid2755 » 7 lut 2017, o 23:13
Witam, założyłem spór odnośnie kurtki. Zakończył się on 23 stycznia i do dziś nie otrzymałem pieniędzy od aliexpress a paczka jeszcze nie dotarła. Co robić w takiej sytuacji ??
Dear Mateusz ,
The dispute (order id: 79725121409228 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=400222335228> to check the details.
Since you didn't receive the package within the purchase protection days and both of you didn't reach any agreement, we will support you the refund request according to our rule. Your payment is expected to return to your credit card within 3 to 15 working days. Please be patient to your bank statements.
Problems with the order Judgement from AE Invalid Reason
Purchase Protection is running out, but package is still in transit Valid -
Package Information
China Post Registered Air Mail RN812355691CN In Transit
Final resolution: Full refund 36.81 USD
Reminder: Normally buyer will receive the refund in 3-15 business days.
Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
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Przepraszam od razu jeśli pomyliłem tematy :).