Witam,
Bardzo proszę o pomoc.
Po zakupie otrzymałem następującą wiadomość, Każą wysłac kopie karty kredytowej i dowodu tożsamości, to jest normalne???
Please confirm your Gearbest order for payment verification (Order Number: W1712280041078029)
Message:
Dear Marian,
Thank you for your order with Gearbest. Your transaction is now on hold and being reviewed for Gearbest Payment Approval Process.
This is a standard process of payment safety review. We apologize in advance for any inconvenience this may cause. For more information please read Gearbest Payment Verification.
Please help to provide the requested documents for completing this transaction review.
Note: To make your attachments clear to read and ensure a smooth process, please kindly provide files no more than 5MB in the following supported formats: jpg, png, gif, bmp, doc, xls, txt, ppt, pdf.
We need the following information:
- A copy of the credit card used for this order. The document you provide should show your name, the last 4 digits of the card number and the expiration date. You can hide any other information on the card.
- If you used a virtual credit card, please provide a screenshot of your online credit card statement which should clearly show the card number.
- If you used a supplement card, please provide a copy of the credit card and proof of identity of the credit card holder.
- If you feel uncomfortable providing a hard copy, please alternatively provide a credit card statement.
- Proof of identity showing the name of credit card holder. This can be in the form of residence card, drivers license, or other legal government documents.
- If you feel uncomfortable providing proof of identity, please alternatively provide a proof of address, such as a bill statement from the last 3 months for water, electricity or mobile.
We guarantee all documents you provide will be deleted once the payment process is approved, and will not be shared with any third party.
For more information please read about our Privacy Policy.
Please kindly reply to us within 24Hs. Gearbest will ship your items as soon as payment verification is complete.
Thank you for your understanding and cooperation.
Please let us know if you need any further assistance.
Best Regards,
Gearbest Payment Review Agent
https://www.Gearbest.com/