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"Dear Rafal,
Thank you very much for your recent order at Gearbest.com. This was for the item: XiaoMi Mi5 32GB 4G Smartphone- GOLDEN .
Unfortunately, due to an unexpected technical issue, we regret to inform you that there was a coupon error: FCMI5 / FCMI5O
As the coupon price was not correct, in accordance with our company terms and conditions, we are contacting you with a full explanation of a coupon error which occurred and has affected your order.
We sincerely apologize for this mistake which we accept full responsibility for.
To compensate you for the inconvenience, we will send 100 points to your account within 2 business days.
We are arranging the refund to your original payment account, please note:
1.For PayPal refund, please allow up to 24 hours for the transaction to appear on your Paypal account.
If you do not have a Paypal account, please allow up to 7-14 business days.
2.For credit card refund,it may take up 7 to 14 business days to appear in your account.
This delay entirely depends on your credit card company and its intermediaries.
3.For GB wallet, it may take up to 1 business days. Please log in your Gearbest account to check it.
Once again, we wish to extend our apologies to you. As a valued customer, we regret this mistake and will work hard and endeavor to ensure it does not occur again.
We look forward to your continued business.
Kind Regards
Gearbest Customer Service"