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BEWARE OF COOLICOOL !!!

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BEWARE OF COOLICOOL !!!

Postprzez color1 » piątek, 29 maja 2015, 23:16

I wait already THREE MONTHS for repairing and sending back my phone - Is this a normal customer treatment in this company ?!
color1
 
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Re: BEWARE OF COOLICOOL !!!

Postprzez coolicool » piątek, 5 czerwca 2015, 08:38

Hello, my friend, so sorry to hear that, may i have your order# firstly?
$199.99 for Elephone S7

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coolicool
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Re: BEWARE OF COOLICOOL !!!

Postprzez color1 » piątek, 12 czerwca 2015, 17:16

Order 20140401949658

My phone returned just today (sent 16 FEB 2015, delivered to you 1 MAR 2015) and i'm very "impressed" - is still NOT REPAIRED !
It was even untouched by repairing service - as evidence is the same seal label on screw (marked by me)

- any comments ?
color1
 
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Dołączył(a): sobota, 3 maja 2014, 15:45
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Re: BEWARE OF COOLICOOL !!!

Postprzez michaelred » sobota, 13 czerwca 2015, 12:11

Chłopie na nic nie czekaj tylko jak najszybciej kontaktuj sie z PAYPALEM ! Żądaj od nich full refund i opisz cała sytuacje, ze telefon jest "useless" dorzuc fotki itp. Mnie podobnie zalatwil Geekbuying. Odeslalem im tel na naprawe (a trwalo to ponad 3 miesiace) i chyba w zasadzie nic nie zrobili a dodatkowo skasowali mnie 22,99 USD za wymiane wyswietlacza...Po ich "naprawie" telefon jest w jeszcze gorszym stanie niz go wyslalem. Ryżowi ostatnimi czasy bardzo nieladnie pogrywaja sobie z klientami. Nie ma juz absolutnie zadnego sprawdzonego sklepu. Wszyscy kombinuja. Polecam tez po kazdym zakupie robic zrzut calej strony produktu, ktory kupilismy i warunkow gwarancji.
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michaelred
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Re: BEWARE OF COOLICOOL !!!

Postprzez coolicool » czwartek, 18 czerwca 2015, 15:17

color1 napisał(a):Order 20140401949658

My phone returned just today (sent 16 FEB 2015, delivered to you 1 MAR 2015) and i'm very "impressed" - is still NOT REPAIRED !
It was even untouched by repairing service - as evidence is the same seal label on screw (marked by me)

- any comments ?


dear ,

Sorry to appear this problem, our customer serivice will give you the best way to solve the problem, if you have other problem,you can contact us
$199.99 for Elephone S7

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coolicool
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Re: BEWARE OF COOLICOOL !!!

Postprzez color1 » czwartek, 25 czerwca 2015, 01:43

But what is "the best way" to solve my problem ? 18 JUN I sent back my phone to your support center, now I hope repairing service will do his best this time... but this is almost a half a year awaiting for item I paid for ! Do you prolong my warranty term as a compensation ?
The second problem I reported it scratches on the back cover after returning from your repairing service - support center does not admit to it !
- Is that fair ?
color1
 
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Re: BEWARE OF COOLICOOL !!!

Postprzez coolicool » czwartek, 25 czerwca 2015, 13:32

color1 napisał(a):But what is "the best way" to solve my problem ? 18 JUN I sent back my phone to your support center, now I hope repairing service will do his best this time... but this is almost a half a year awaiting for item I paid for ! Do you prolong my warranty term as a compensation ?
The second problem I reported it scratches on the back cover after returning from your repairing service - support center does not admit to it !
- Is that fair ?


dear ,

do not worry we will give you the best way to solve the problem,and we will change a new back cover for you . If you have other problems, welcome to contact us :-)
$199.99 for Elephone S7

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coolicool
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Re: BEWARE OF COOLICOOL !!!

Postprzez color1 » czwartek, 30 lipca 2015, 14:32

Unfortunately I had to say, that you are a very UNRELIABLE VENDOR !
My phone I just received still has an old and scratched back cover (you promised replace it, remember ?)
Earphones socket is STILL NOT REPAIRED !!! (could you explain how could you repair it without unscrewing a casing ?)
I suffer additionally costs : 2 x 5 EUR for resending phone to repairing service and additionally custom tax (+VAT) this time delivered reg.letter (10EUR)

So, "BEWARE OF COOLICOOL" is up-to-date
color1
 
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Re: BEWARE OF COOLICOOL !!!

Postprzez coolicool » piątek, 31 lipca 2015, 09:52

color1 napisał(a):Unfortunately I had to say, that you are a very UNRELIABLE VENDOR !
My phone I just received still has an old and scratched back cover (you promised replace it, remember ?)
Earphones socket is STILL NOT REPAIRED !!! (could you explain how could you repair it without unscrewing a casing ?)
I suffer additionally costs : 2 x 5 EUR for resending phone to repairing service and additionally custom tax (+VAT) this time delivered reg.letter (10EUR)

So, "BEWARE OF COOLICOOL" is up-to-date


Dear sir

Sorry to appear this thing and we will send you a new one and need to say sorry to you .Could you give me your order number?

Looking forward to your early reply!
$199.99 for Elephone S7

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coolicool
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Re: BEWARE OF COOLICOOL !!!

Postprzez color1 » piątek, 31 lipca 2015, 11:23

Of course, this is my previous order number: Order 20140401949658 (delivery address in it)
color1
 
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Re: BEWARE OF COOLICOOL !!!

Postprzez color1 » niedziela, 2 sierpnia 2015, 18:00

By the way, when can I expect sending new one ?

Sorry, I have no patience for explaining over again, and again, what is wrong with "(un)repaired" phone.
Your support service (Grace) is still asking me for new video with symptoms of broken socket. Someone attaches with package an original earphone set, I try to use it and there is the same situation: by connecting (plug in) jack, it doesn't disconnect the internal speaker (speakerphone), or disconnecting it (music plays only in the earphones) for a moment, until even soft touching the plug, automaticaly stops the music (such as physically unpluging the jack) or switching an internal speaker ON, then music plays paralelly with earphones - it means that jack socket (connectors) not contacting well. I asked twice for replace this part (on PCB) - VAINLY !
color1
 
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Dołączył(a): sobota, 3 maja 2014, 15:45
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Re: BEWARE OF COOLICOOL !!!

Postprzez coolicool » poniedziałek, 3 sierpnia 2015, 13:06

color1 napisał(a):By the way, when can I expect sending new one ?

Sorry, I have no patience for explaining over again, and again, what is wrong with "(un)repaired" phone.
Your support service (Grace) is still asking me for new video with symptoms of broken socket. Someone attaches with package an original earphone set, I try to use it and there is the same situation: by connecting (plug in) jack, it doesn't disconnect the internal speaker (speakerphone), or disconnecting it (music plays only in the earphones) for a moment, until even soft touching the plug, automaticaly stops the music (such as physically unpluging the jack) or switching an internal speaker ON, then music plays paralelly with earphones - it means that jack socket (connectors) not contacting well. I asked twice for replace this part (on PCB) - VAINLY !


Dear sir

We can send you a second phone .How do you think of it ? Sorry to appear this thing .:)
$199.99 for Elephone S7

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coolicool
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